Recently, the well-known domestic online consumer dispute mediation platform "Telev. Bao" (315.100EC.CN) received user complaints from the "German BA Bodyguard Mall" saying that it had made false shipments and had not received the goods for more than a month.
On June 15, 2021, Ms. Li of Hubei Province complained to the "Telegraph Bao" that she purchased two cosmetics in the WeChat Mini Program of the German BA Bodyguard Mall, the purchase time was May 19 and May 20, respectively, the Mini Program showed that the order numbers were BA16214896509761, BA16214035747356, and the order showed that it was shipped on May 20 and 21, but Ms. Li has not been able to inquire about logistics information, and after repeatedly reflecting fruitless, she applied for a refund and no feedback. Ms. Li is in germany BA bodyguard mall WeChat Mini Program order, BA mall WeChat Mini Program customer service reply, they have terminated cooperation with the other party due to the other party's breach of contract, let Ms. Li send an email to the BA mall to apply for processing, Ms. Li has also sent an email, but also did not receive a reply.
Image source: Courtesy of Ms. Lee
After receiving the user's complaint, we immediately handed over the complaint case to the relevant staff of the platform for proper handling, but as of press time, we have not received any relevant handling reply from the complained platform.
According to the effective complaints of users in the cross-border e-commerce field accepted by "E-Su Bao" since 2022 (ranked according to the number of complaints), the German BA bodyguard mall ranked eighth, and the latest rating was "not rated". Other similar e-commerce platforms that have been complained about include: Siku, Yang Wharf, AliExpress, Tmall International, Zhiji, Koala Haitao, Haihu Haitao, Beifan, Yangbei Haitao, Onion, Dunhuang.com, 86mall, Haitao No. 1.
In addition, the "Telegraph Bao" accepted user rights protection cases shows that the "German BA Bodyguard Mall" also has problems such as refunds, delivery, logistics, and network fraud.
【Case 1】"German BA Bodyguard Mall" was accused of online fraud After winning the lottery, the customer service did not admit it
On January 30, 2022, Ms. Yan of Guangdong Province complained to the "Telegraph Bao" that she participated in the German BA bodyguard mall to participate in the WeChat public account message like the top ten to send a can of love him beauty platinum version of the 2-stage milk powder activity, the result was manipulated by the public account background at twelve o'clock is not in the top ten, Ms. Yan screenshot to customer service, customer service does not admit to not compensating the winning quota.
【Case 2】The "German BA Bodyguard Mall" was accused of not being able to track logistics information and seriously overdue
On February 13, 2021, Ms. Wang of Beijing complained to the "Telegraph Bao" that she had purchased shampoo and other goods in the German BA Bodyguard Mall on November 28, 2020, and on December 10, 2020, the single number was displayed, but the logistics information could not be tracked, and the customer service repeatedly communicated without results, and she kept telling Ms. Wang that she was on the road, but could not find any information, until February 13, 2021, she received a text message from the postal service asking me to pay taxes, and the logistics was seriously overdue, which was seriously inconsistent with the promise and was a commercial fraud. When you ask for a return, you are told that you need to deduct the logistics costs, but the logistics costs are not transparent, you don't know what the mailing costs are, and it takes about 6 months for the refund, which is more than 9 months before and after.
【Case 3】The "German BA Bodyguard Mall" was accused of not shipping for a long time, and the customer service attitude was perfunctory
On November 11, 2020, Ms. Tian of Beijing complained to "Telev. Bao" that she had purchased a single item worth nearly 600 yuan on the German BA Bodyguard Mall App on October 26, 2020. The platform promises to ship within 1-5 working days when there is a state of stock and within 10 working days when it is out of stock. Now from the order has been more than ten working days for many days, but has not yet shipped, Ms. Tian asked the customer service, customer service said that the order is not currently out of stock problem, but asked when it can be issued, customer service can not always give a positive answer, and the answer is extremely perfunctory.
【Case 4】The "German BA Bodyguard Mall" was accused of not shipping goods for a long time due to warehouse relocation
On October 22, 2020, Ms. Guo from overseas complained to "Telev. Bao" that she had placed a total of 94.4 euros of protein powder and children's drugs on October 2, 2020, totaling 754.27 yuan, and had not been shipped until October 22, 2020. Within 20 days after the order was placed, Ms. Guo repeatedly asked to urge customer service, and the customer service replied to the same content each time, on the grounds of warehouse relocation, resulting in slow delivery, Ms. Guo waited patiently, and each time said that she would urge the warehouse party to arrange delivery as soon as possible. But it has no effect at all, the order is delayed for 20 days, and the customer service cannot play any role in communication, coordination and problem solving. Germany BA bodyguard mall overdue delivery, customer service does not deal with the problem, the mall has no credibility.
【Case 5】The "German BA Bodyguard Mall" was accused of reducing the price after placing an order, and the customer service refused to refund
On May 7, 2020, Ms. Sui of Shandong Province complained to the "Telegraph Bao" that she purchased the essence of cosmetics Optilla and queen water and makeup remover water in the German BA bodyguard mall on April 21, 2020, a total of 6 goods, such as Ms. Sui just placed an order and then reduced the price, Ms. Sui wanted to apply for a return refund, and then buy again, the result of the mall customer service did not agree, the customer service attitude is extremely bad, has been shirking responsibility.
After receiving the above user complaints, we will transfer the complaint case to the relevant staff of the platform for proper handling at the first time, but as of press time, we have not received any relevant handling reply from the complained platform.