As April came to an end, the time came to May, and although it was still in may, we took advantage of the holiday to sort out the April car complaint list. After all, car complaints can reflect the problems highlighted by a car in the after-sales service, and it is also the most concerned by consumers after buying a car, as a potential consumer, through the list can better avoid the pit and avoid some troubles after buying a car.
Compared with previous months, the car complaint ranking in April has more points to watch, such as Japanese cars frequently becoming the object of complaints, and luxury car brands represented by BMW have become the hardest hit areas for complaints.
Among them, the number of complaints about joint venture brands has surged, such as Toyota, BMW, Volkswagen, Nissan, etc. all have entered the top ten of the list, and SUVs and cars are half of the country. Let's take a brief look at the top ten of the car complaint ranking in April, the following data comes from the car quality network.
NO.1 Geometry EX3 Kung Fu Cattle: 233 complaints in April
The number of complaints in the Geometric Auto EX3 Kung Fu Niu reached 233 in April, which also made it the top of the complaint list. Its complaints mainly involve the sales link, such as not being able to pick up the car, and the sales promise is not fulfilled. In fact, this is mainly due to the impact of mask factors on automobile manufacturers, but with the resumption of supporting factories, this problem is believed to be solved soon.
NO.2 GAC Toyota Highlander: 221 complaints in April
At the second place on the complaint list is GAC Toyota Highlander, and the number of complaints reached 221 in April. The main problems of the complaint concerned the noisy engine, jitter, body resonance and mirror failure. In fact, Highlander has been plagued by engine noise and jitter problems in the past two months, and some riders have revealed that the problem is caused by the design defects of the engine's rear fuselage. It is understood that due to this problem, Highlander has announced a recall in the North American market, but we have not seen the relevant information of the recall in China, and we will continue to pay attention to and follow up on this problem.
NO.3 FAW Toyota Crown Land Release: 120 complaints in April
The third-most complained model is still from Toyota, which is the Toyota Crown Lufang, a midsize SUV with 120 complaints in April. Its complaints are the same as Highlander's, and they are also focused on engine noise, jitter and body resonance, in addition to the problem of wiper failure being complained by the owner. Crown Land Release and Highlander belong to the same platform model, the same problem should be caused by its design defects, I hope Toyota will give a satisfactory solution to consumers as soon as possible to solve the problem.
NO.4 BMW 5 Series: 110 complaints in April
Bmw brand this month has become the hardest hit area for car owners to complain, including BMW 5 Series, BMW X3 and BMW 3 Series have been complained about, these are its hot models, in fact, in the first quarter of these cars there were signs of complaints, and the number of complaints increased significantly.
Among them, the BMW 5 Series reached 110 cases of complaints in April, and important complaints involved engine oil burning, oil leakage and audio-visual system failures, and sales links that did not match the publicity were also frequently complained by consumers. As an established luxury brand, word of mouth is very important, but it is precisely because of this that sales dare to make a big fuss in the sales process. Burning engine oil, oil leakage, etc. belong to the BMW brand's clichéd problems, and users have long been surprised.
NO.5 BMW X3: 91 complaints in April
The BMW X3 ranked fifth, with 91 complaints in April, and its complaints were similar to those of the BMW 5 Series, mainly involving discrepancies with publicity from the sales link. Some car owners said: "The function of the car machine is actually inconsistent with the manufacturer's publicity, it is impossible to use OTA upgrades, and it is impossible to control the windows and air conditioning through voice." "Such a question is really lamentable. In addition, bmw X3 also has problems such as burning oil and stalling, and the transmission jump also appears on this car.
NO.6 Geely Star Yue L: 81 complaints in April
Geely Star L ranked sixth, with 81 complaints in April, which is somewhat surprising to the author. But look at the problem is also relieved, the original car is not complete, and it is not in line with the publicity. Some car owners feedback that Xingyue L did not get the second smart car key when picking up the car, which is mainly related to the chip shortage, and the current supporting factory shutdown in the Yangtze River Delta and the global chip shortage make this problem very tricky.
In addition, there is controversy that the 5G-AVP1KM unmanned parking system and the 5G network are inconsistent with the propaganda. Individual complaints also include incorrect steering wheels and deviations, but the author has tested the Star-Vietnam L many times before, and media peers have not raised such questions.
NO.7 BMW 3 Series: 38 complaints in April
The seventh place is the BMW 3 Series, the bmw 3 Series complaint volume in April was 38 cases, the main problems of complaints related to engine oil burning, oil leakage, high fuel consumption and other issues, there were also complaints of abnormal wear of the brake system. In fact, the problem of engine burning engine oil has been a long time for BMW, and many people have reported that this is related to the bmw B48TU engine one or two cylinder spark plugs, but BMW has defined itself as an "innocuous" problem for such estimates, so it has not been solved.
NO.7 Nissan Xuanyi: 38 complaints in April (tied for seventh)
Xuanyi and BMW 3 Series both had 38 complaints in April, so they ranked tied for seventh place. Xuanyi's complaints are also not strange, such as transmission noise, engine cooling system failure, engine noise, transmission setback and so on. As a regular customer on the list of automobile complaints, many people believe that this is due to the large sales base of Xuanyi, and these complaints are just individual cases, so this kind of complaint problem has never been paid attention to and solved by Nissan.
NO.8 Chery Ant: 37 complaints in April
Chery Ant ranked eighth in the complaint list, with 37 complaints in April. The problems of complaints mainly involve the failure of vehicle interconnection, the failure of power batteries, and the failure of sales commitments. As one of the sales representative models of new energy mini vehicles, its market performance has always been in the top three, and it is also the sales volume of Chery New Energy.
NO.9 BYD Song Pro New Energy: 34 complaints in April
Ranking ninth in the complaint list is BYD Song Pro New Energy, its complaint number of 34 cases, the main complaint problem is that the car can not be lifted, in addition to sales commitments are not fulfilled, personnel operations are not standardized, sales fraud and other issues are also involved. It is reported that the new car pick-up cycle is lined up to three months away, but by BYD Han, Dolphin and other models of the car cycle is longer, but the owners have also acquiesced, after all, the chip shortage is a problem that is difficult to solve for a while.
NO.10 SAIC Volkswagen Langyi: 32 complaints in April
SAIC Volkswagen Langyi in April 32 cases of complaints, ranked tenth in the list, the complaint problems are mainly manifested as engine abnormal sound, exhaust failure, audio and video system failure and other product problems, in addition to sales fraud problems that are inconsistent with the publicity have also been complained by consumers. As a former car sales champion, Langyi has struggled for more than a year, and whether it can return to the peak is unknown.
NO.10 GAC Toyota Ralink: 32 complaints in April (tied for 10th)
Toyota Ralink tied for tenth on the list, and the number of complaints in April was also 32, which was comparable to Langyi. Leiling's complaints mainly involve transmission setbacks, abnormal noises, engine oil leakage, shock absorber oil leakage and other issues, which are three major problems. As Toyota, which is known for its three major reliability, it is really regrettable that it is such a complaint problem.